Refund policy

Every jar is inspected before it ships.

30-Day Guarantee

If your first jar is not right for your skin, you can return it within 30 days of delivery for a refund.

How it works:

• Email us at hello@hamptonandharbour.com within 30 days of delivery with your order number. Please do not send anything back before you have heard from us.
• We will reply with a return address. Return shipping is your responsibility.
• Your refund is issued once the jar reaches us.
• This applies to your first order only, one claim per customer.
• Original shipping charges are not refunded.
• Orders placed with a discount code are not eligible.

If you ordered more than one jar:

• The jar you opened is refunded at the per-jar price of the set you bought.
• Any jars still sealed can come back in the same return for a full refund.
• Opened jars beyond the first are not eligible.

We reserve the right to decline a claim we believe is being made in bad faith, and to refuse future service to repeat claimants.

Every skin is different, and natural ingredients can still cause sensitivity. If our moisturizer irritates your skin, stop using it and email us at hello@hamptonandharbour.com. Tell us what happened and we will take care of you.

If your order arrives damaged, defective, or incorrect, we will make it right. Contact us within 7 days of delivery at hello@hamptonandharbour.com with your order number and a photo, and we will send a replacement or issue a full refund. Your choice. You do not pay to send anything back.

A note on texture: whipped tallow is a natural product. It may settle during shipping or soften in warm weather, which can make the jar appear less full. The net weight is unchanged, and this is not a defect. If the texture changes in transit, place the jar in a cool room for a few hours and it will firm back up.

Refunds are issued to the original payment method within 5 to 10 business days of approval.

Questions? Email hello@hamptonandharbour.com.